Returns Policy

Please read our Returns policy below before beginning the Return process.
Please read the instructions on how to submit a return request here
To start a Return, click here 

RETURNS & EXCHANGES 

We gladly accept returns for exchanges or store credit.
All returned items MUST be in ORIGINAL STATE.
You will receive an email confirmation for your return.
Shipping costs are non-refundable.
NIKI KAY is not responsible for cost of return, loss or damage of item during the return process. NIKI KAY does not provide return shipping labels.

REFUNDS
We don't offer refunds. We do however, offer exchanges and store credit.

EXCHANGES & STORE CREDIT

Our Returns policy lasts 10 days after delivery date, If 10 days have gone by since your purchase, unfortunately we can approve a return request.

Items must also be dispatched back to the return address within 10 days of delivery date to receive a store credit.

If an item is received after the 10 days has passed, you'll be charged a 50% restocking fee.

Pack your item(s) securely and return in original condition (including return slip, packaging, and accessories). 

All items must be unworn, unaltered and unwashed.

Special orders and custom mades are non-refundable.

GIFT-CARDS AND CLEARANCE ITEMS

We do not accept returns on gift-cards and clearance items (final sale).

SHIPPING
You will be responsible for paying for your own shipping costs and customs duties when applicable for returning your item. NIKI KAY is not responsible for costs of return. Shipping costs are non-refundable.
We aim to process all exchanges within 5 working days of receipt. Please note this may take slightly longer during busy periods.
We do not offer exchange or store credit on clearance items.
Pop up items can only be exchanged at pop ups. 
Gift Cards are not refundable.
Email : customercare@nikikay.com