Delivery and Shipping Policy
TENTATIVE PROCESSING AND SHIPPING TIMES
We ship worldwide from Ontario, Canada.
2-3 Business days shipping, overall time 3-5 business days (US and Canada)
4-7 Business days shipping, overall time 5-9 business days (Europe)
4-7 Business days shipping, overall time 5-9 business days (Australia & International)
5-7 Business days shipping, overall time 6-9 business days (US)
3-7 Business days shipping, overall time 4-9 business days (Canada)
7-10 Business days shipping, overall time 8-12 business days (Europe)
7-10 Business days shipping, overall time 8-12 business days (Australia & International)
Weekends and holidays not included
Please make sure your shipping address is complete and correct.
We may not be able to accommodate address changes after your order has been placed.
Please make sure, apartment numbers are provided and correct.
- Rates are calculated at checkout
- Free shipping on orders above $200USD ( U.S, Canada )
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. NIKI KAY has no control over these charges as they vary between countries. They are your responsibility.
Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. NIKI KAY does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.
ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.
If after contacting the shipping company you still need assistance regarding locating your order, please contact us at firstname.lastname@example.org and one of our representatives will be happy to assist you.
CANADA POST: please call Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you
DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you
USPS: please call USPS 1-800-ASK-USPS® (1-800-275-8777) with your tracking number and they’ll be able to help you