Delivery and Shipping Policy

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from Ontario, Canada.

Express/Priority orders

1-2 Business days processing and

2-3 Business days shipping, overall time 3-5 business days (US and Canada)
4-7 Business days shipping, overall time 5-9 business days (Europe)
4-7 Business days shipping, overall time 5-9 business days (Australia & International)

Standard orders

1-2 Business days processing and

5-7 Business days shipping, overall time 6-9 business days (US)
3-7 Business days shipping, overall time 4-9 business days (Canada)
7-10 Business days shipping, overall time 8-12 business days (Europe)
7-10 Business days shipping, overall time 8-12 business days (Australia & International)

Weekends and holidays not included

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct.

We may not be able to accommodate address changes after your order has been placed.

Please make sure, apartment numbers are provided and correct.

SHIPPING RATES

Rates are calculated at checkout
Free shipping on orders above $200USD ( U.S, Canada )

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. NIKI KAY has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. NIKI KAY does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

PRE-ORDER ITEMS

Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.

Processing time will start on that date provided and will be 1-2 business days for express orders and 3-7 business days for standard orders.

If your order has a pre-order item all the items will ship together.

If you wish to split up the order, please order them them separately or there will be an additional shipping cost.

ITEM NOT DELIVERED?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

If after contacting the shipping company you still need assistance regarding locating your order, please contact us at customerservice@nikikay.com and one of our representatives will be happy to assist you.

CANADA POST: please call Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you

DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you

USPS: please call USPS 1-800-ASK-USPS^® (1-800-275-8777) with your tracking number and they’ll be able to help you